In a country where the average F&B lease term is 2 years, it's impressive (and inspiring) to see a business that has been around since 1980. Learn how Norman Hartono, general manager (Lokkee & Dancing Crab) keeps things fresh.
For over 20 years, Cynthia Chua, founder & managing director of the Spa Esprit Group, has brought beauty, lifestyle and F&B concepts to life on our shores and beyond.
"There is no one thing that contributes to success. But there are things that can break a business. Two things that are vital in remaining sustainable are good people and maintaining reasonable property costs," says Koh. "Unfair or unreasonable rental hikes can kill a business. This is something we've seen far too often."
Jones says it's not just one, but many factors that contribute to sustaining a successful business: location (good foot traffic is a plus); price point; product; service and constant evolution. And in Singapore? "Make sure the aircon works!" he jokes.