Delivery Information

General Delivery Information

We deliver Monday to Friday, and up to 2pm on Saturdays. We are closed on Sundays and Public Holidays. 

The minimum order required for delivery is $50, and we offer free delivery for orders over $100.

As long as you order before 5pm, we can deliver the next working day. 

Delivery Charges & Timings

Please see below for our home/office delivery costs and timings. 

Day Time Delivery Charge
Weekday 10:00AM - 2:00PM $8.00
Weekday 1:00PM - 5:00PM $8.00
Weekday 10:00AM - 6:00PM $7.00
Weekday Specific Timing (30 min slots from 10:00am-7:00pm) $19.00
Weekday Self Collection at 8 Burn Rd, Trivex, 10:00AM - 5:00PM $0.00
Saturday 10:00AM - 2:00PM $8.00

 

Other Information

If you need catering services for a party or large scale event, please contact us at events@icecreamcookieco.com as delivery charges will vary.

 

FREQUENTLY ASKED QUESTIONS

I forgot about my delivery and wasn't there to receive it - what happens?

You will always receive a confirmation e-mail to help you remember your delivery. We will call you upon arrival if we are unable to find you. If you happen to be out or unable to receive the order and did not inform us in advance, re-delivery within our standard time slots is $8.

I need to my delivery to arrive at a specific time. What should I do?

You should choose "Specific Timing Delivery" ($19) when you are checking out, and select from the available time slots.

I need to change my delivery date or time. What should I do?

Please reply to your order confirmation e-mail, or call 62824680 during business hours to change delivery dates or times. We request that changes be made by 5PM on the business day before your delivery.

Can I pick up my order instead?

Yes, you may pick up your order between Monday to Friday, 10am-5pm from our factory located at Tai Seng.