Delivery Information

General Delivery Information

We deliver Monday to Sunday excluding Public Holidays. Our office is closed on Weekends and Public Holidays.

The minimum order required for delivery is $40, and we offer free delivery for orders over $60.

There is a two business day lead time required for orders. Eg, if you place your order on Monday, the earliest delivery would be Wednesday. If there is high order volume and all delivery slots are full already, you will only be able to select the next day that is available upon checkout.

Delivery Charges & Timings

Please see below for our home/office delivery costs and timings. 

Day Time Delivery Charge
Weekday 09:00AM - 3:00PM $8.00
Weekday 1:00PM - 6:00PM $8.00
Weekday 09:00AM - 6:00PM $7.00
Weekday

Specific Timing (2 hour slots from 10:00am-6:00pm)

$16.00
Mon - Sat Self Collection at 218 Pandan Loop #05-01/02, 10:00AM - 4:00PM $0.00
Weekend 09:00AM - 3:00PM $8.00
Weekend 1:00PM - 6:00PM $7.00

 

Other Information

If you need catering services for a party or large scale event, please contact us at events@icecreamcookieco.com as delivery charges will vary.

 

FREQUENTLY ASKED QUESTIONS

I forgot about my delivery and wasn't there to receive it - what happens?

You will always receive a confirmation e-mail to help you remember your delivery. We will call you upon arrival if we are unable to find you. If you happen to be out or unable to receive the order and did not inform us at least 1 business day in advance, re-delivery within our standard time slots is $8.

 

I need to change my delivery date or time. What should I do?

Please reply to your order confirmation e-mail, or call 6282 4680 during business hours to change delivery dates or times. We request that changes be made by 12PM on the business day before your delivery.

Can I pick up my order instead?

Yes, you may pick up your order between Monday to Saturday, 10am-4pm from our factory located at Pandan Loop.

 

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