HORECA & Food Service

FAQ

• Are your products ice cream or gelato?

  We offer both! Technically speaking, gelato has lower air content, lower fat content with fresh all-natural ingredients. Ice cream has higher air content & higher fat content (min. 10% butterfat). Both are just as delicious, but it really depends what you're after!

• What's the difference between premium ice cream & normal ice cream?

  It comes down to three key factors: fat content, air content (termed in our industry as "overrun"), and quality of ingredients. Premium ice cream products like ours uses fresh milk, cream, and only fat derived from dairy sources. Normal grade & economy grade ice cream will use cheaper fat substitutes such as vegetable and palm oil to boost fat content. In premium ice cream, air content is generally capped at 40-50% which results in a denser, heavier product per unit volume. In economy ice creams, its not uncommon to find overrun reach 100%, which means for every 1L of ice cream you are only getting 500Gr of actual product while the other half of ice cream is all air. Finally, the quality of ingredients in premium ice cream is generally from highly respected sources - for example using couverture premium chocolate instead of chocolate flavouring. Economy ice cream in order to keep costs down will use flavouring. There is a time and place for both premium & economy ice cream, and its up to you to choose what quality of product you wish to offer your customers. Since we're talking about tens of cents difference per serve, we think it's a great value proposition when you think of it in terms of customer retention & repeat business.

• Are your products Halal Certified?

  Our products are currently not certified by MUIS, however we adhere to a strict no pork, no alcohol policy & the vast majority of our ingredients including gelatines & E-code based products are Halal Certified. We urge our customers to use their own discretion given this information, and are able to assist with completing Halal questionnaires upon request.

• Do you offer factory tours?

  Due to safety & food hygiene reasons we do not offer public factory tours.

• How do your products compare with industry benchmarks such as Haagen Dazs, Ben & Jerry's, or Movenpick?

  We think our food service products are very similar in product quality, but at an approximate 30% discount as we manufacture locally.

• Do you have Gluten-Free & Vegan Products?

  Yes! The vast majority of our ice cream, gelato, and sorbet products are gluten-free. Products with mix-ins may contain gluten. We also have a range of vegan products which uses certified bone-char free sugars.

• Do you offer flavour customisation?

  Absolutely. We offer customisation on food service tubs, commercial ice cream sandwiches, pints, and cups. Speak to us about your requirements today.

• What size are your food service tubs?

  We currently offer 5L pack sizes in a sturdy reusable tub. We've gone through several suppliers for packaging and we are confident that we are supplying not only the best quality products, but the best packaging that will not break from continual opening & closing during food service. Each 5L tub makes 50 x 100ml standard scoops.

• How many flavours do you carry?

  We have more than 50 standard flavours and 10 sorbet flavours. We have the expertise to create almost any flavour that you require subject to minimum order quantities.

• I have my own ice cream display. Can I use my own tubs?

  Yes, but you will need to provide us with the tubs on a continual basis in order to produce your ice cream.